CLASS REGISTRATION & REFUND POLICY
- Must register and pay for a class prior to the first attendance.
- Registrations can be made in person or online. Registrations are NOT accepted by phone.
- Late registrations can be prorated when signing up in person only.
- Prorating cannot be done in advance, as priority is given to those that can attend a full session.
- Programs may be combined or cancelled based on registration numbers.
- Participants may be reassigned according to age, ability, and class size.
San Francisco City Resident Rate
San Francisco City residents must verify their residency in person or via email BEFORE signing up for a class in order to receive the resident rate. Email us at email@example.com with valid proof of residency such as your photo ID or a utility bill with your San Francisco City address. If you sign up prior to showing residency you may receive a credit on your Lifetime Activities account, however, there will be no credit card refunds for the difference.
GTC Withdrawal & Refund Policy
All class withdrawal requests must be made in writing and sent to firstname.lastname@example.org. Requests by phone or in person will not be accepted.
To withdraw from a program, a $12 processing fee will be assessed per class registration (credit or refund). Please note that it may take 2-4 weeks to process a program withdrawal.
Withdrawal requests received 14+ days prior to the first day of class are eligible for a full refund to the original form of payment (minus the $12 processing fee). Please note that cash payments will be returned in the form of a check by mail and may require additional processing time.
Withdrawal requests received 7-13 days prior to the first day of class are assessed the $12 processing fee per class, and the remaining amount will be returned as a credit to the participant’s GTC account.
No credits or refunds will be issued for withdrawal requests received less than 7 days prior to the first day of class.
No refunds or credits will be given for non-attendance or for any reason (including absences due to covid-19) other than cancellation by Goldman Tennis Center staff.
Withdrawal due to Injury/Illness
A credit (to the Lifetime Activities account) is issued for withdrawals due to illness or injury. The amount of credit issued will be calculated from the day the doctor’s note is received. The credit does not expire and can be used at a later date. Refunds to the original form of payment are not issued for withdrawals due to illness or injury.
(Transfers must be within the same session)
If you wish to transfer to another class/camp within the same session, please contact us by email no less than 7 days prior to the first day of class/camp to allow for the transfer to be processed. Please note that requests made less than 7 days prior to the first class meeting will only be granted if it does not interrupt the class you wish to withdraw from. (Example: Most classes need a minimum of 4 students to run the class. If there are only 4 students in the class you wish to withdraw from, you may not transfer out.)
- Private lessons and packages are non-refundable.
- Private lessons do not expire.
- Lifetime Activities requires 24 hours cancellation notice for any scheduled private lessons.
- If cancellation notice is received less than 24 hours prior, the cost of the private lesson will be applied to your account.
Merchant Processing Fee
Effective Monday, 2/13/23, a non-refundable 3% merchant processing fee will apply to all credit card and online debit card payments (excluding court rentals and retail).
Payments made via cash, check, gift card, and account credit are exempt from this charge. In-person payments made with a debit card at our office are also exempt from the surcharge.
Online Store – Return Policy & Help
Equipment and apparel purchases made online can be returned to the original pickup location for a refund or exchange within 14 days of pickup, and must be accompanied by a valid proof of purchase. Products must be new, unopened, unworn, and in resalable condition with all original packaging. Used or opened items cannot be returned or exchanged. Items marked “final sale” cannot be returned or exchanged. Refunds will be processed to the original form of payment. Please allow 7-10 days for refunds to process. “Valid Proof(s) of Purchase” include the email sales receipt or order number and ID.
For questions about online store purchases, please contact us here: Online Store Help