Registration & Refund Policy
- Must register and pay for a class prior to the first attendance.
- Registrations can be made in person or online. Registrations are NOT accepted by phone.
- Late registrations can be prorated when signing up in person only.
- Prorating cannot be done in advance, as priority is given to those that can attend a full session.
- Programs may be combined or canceled based on registration numbers.
- Participants may be reassigned according to age, ability, and class size.
Merchant Processing Fee (Santa Clara, Sunnyvale, Pleasanton, Walnut Creek)
Effective Monday, 2/13/23, a non-refundable 3% merchant processing fee will apply to all credit card and online debit card payments (excluding court rentals, passes, retail, and snack purchases).
Payments made via cash, check, gift card, and account credit are exempt from this charge. In-person payments made with a debit card at our office locations will also be exempt from the surcharge.
Withdrawal & Refund Policy (Santa Clara, Sunnyvale, Pleasanton, Walnut Creek)
Updated policy effective beginning Fall 2023 program registration.
All class withdrawal requests must be made in writing and sent via email. Requests by phone or in person will not be accepted.
To withdraw from a program, a $12 processing fee will be assessed per program registration (credit or refund).
Please note that it may take 2-4 weeks to process a program withdrawal. Withdrawal requests received 14+ days prior to the first day of class are eligible for a full refund to the original form of payment (minus the $12 processing fee).
Please note that cash payments will be returned in the form of a check by mail and may require additional processing time.
Withdrawal requests received 7-13 days prior to the first day of class are assessed the $12 processing fee per class, and the remaining amount will be returned as a credit to the participant’s Club Automation account.
No credits or refunds will be issued for withdrawal requests received less than 7 days prior to the first day of class.
No refunds or credits will be given for non-attendance or for any reason other than cancellation by Lifetime Activities staff.
Withdrawal due to Injury/Illness
A credit (to the Lifetime Activities account) is issued for withdrawals due to illness or injury. The amount of credit issued will be calculated from the day the doctor’s note is received. The credit does not expire and can be used at a later date. Refunds to the original form of payment are not issued for withdrawals due to illness or injury.
(Transfers must be within the same session)
If you wish to transfer to another class/camp within the same session, please contact us by email no less than 7 days prior to the first day of class/camp to allow for the transfer to be processed. Please note that requests made less than 7 days prior to the first class meeting will only be granted if it does not interrupt the class you wish to withdraw from. (Example: Most classes need a minimum of 4 students to run the class. If there are only 4 students in the class you wish to withdraw from, you may not transfer out.)
For Cupertino City Refund Policy, click the following link: Cupertino Refund Policy
Online Store – Return Policy & Help
Equipment and apparel purchases made online can be returned to the original pickup location for a refund or exchange within 14 days of pickup, and must be accompanied by a valid proof of purchase. Products must be new, unopened, unworn, and in resalable condition with all original packaging. Used or opened items cannot be returned or exchanged. Items marked “final sale” cannot be returned or exchanged. Refunds will be processed to the original form of payment. Please allow 7-10 days for refunds to process. “Valid Proof(s) of Purchase” include the email sales receipt or order number and ID.
For questions about online store purchases, please contact us here: Online Store Help